Terms and Conditions

Terms and Conditions

Clos Saint-Blaise 
Bed & Breakfast
Terms and Conditions 2019

Contact us: 
Clos Saint-Blaise, Chemin de Saint-Blaise, 81000 Albi, France
Website: clossaintblaise.fr 
Mail: clossaintblaise@orange.fr
Telephone: 0635442862 or 0680005007
If calling from outside France: 00 33 635 442 862 or 00 33 680 005 007

The booking becomes firm and final on payment of the deposit (30% of the total cost of the stay). All bookings by e-mail, post or telephone imply full acceptance of the general terms and conditions below. These terms and conditions are subject to French law, and in the event of any legal dispute, the original French text shall prevail. The terms and conditions can be consulted online on our website. We will forward them to you on request. 
Bookings may be made directly on our website: clossaintblaise.fr
Breakfast is included in the room rate. Tourist tax is also included in the room rate and VAT is not charged (article 293B, General Tax Code, C.G.I ). 
Our rooms 
The Astrolabe Room sleeps two adults, plus a child under three in a cot bed (provided on request free of charge). 
The Boussole Room (Compass Room) sleeps two adults and a child (charge for child bed 20€ extra). A cot for a child under three can also provided on request free of charge. 
If for any reason the room that you had booked is unavailable, we will notify you as soon as possible. In this event, in particular if it occurs just before your arrival, we may give you another room and refund you the difference if the replacement room is at a lower rate, or not charge extra if the replacement room is at a higher rate. 
Occupancy of the room is limited to the pre-booked number of occupants and we reserve the right to refuse any extra guest.

Payment may be made directly online. On the day of departure, an invoice will be made out for the total amount due for the stay, after deduction of the prepaid deposit. We accept bank transfers, cheques and cash. We are not able to take credit card payments on the spot.  

Cancellation policy 
Bookings may be cancelled and refunded if we are notified by e-mail, telephone or registered letter at least 30 (thirty) days before the planned arrival date. 
If the booking is cancelled less than 30 (thirty) days before arrival, the deposit paid at the time of booking is not refundable. We reserve the right to require payment for the full cost of the stay if it is cancelled less than 15 (fifteen) days before the planned arrival date.  
Booking changes 
Any booking changes are subject to our agreement. Please contact us by e-mail or telephone. 
Absence of right of withdrawal
In accordance with article L121-21-8 of the Consumer Code, we hereby inform our guests that the legal right of withdrawal does not apply. 
Duration of stay 
When the booking has been made for a defined period, guests can on no account exceed the duration initially planned.  

Cancellation by the proprietors 
If for any reason we are obliged to cancel the booking before the client’s arrival, we must notify the client as soon as possible by telephone or e-mail. The client will be refunded within 10 days for any payment made. If we are unable to receive guests for any reason, we will refund the deposit paid, but we cannot be held liable for any compensation. 
Arrival time
Your room is available from 17h30. Please let us know at what time you plan to arrive so that we are there to welcome you. 
On the agreed day of arrival, if the person who made the booking fails to contact us by 20h00, the booking will be considered as cancelled. The deposit made will be retained and we reserve the right to charge you for the full amount due for the stay. We also reserve the right to make the room or rooms available for other bookings. 
Departure time
On the day of departure, please vacate the room before 11h00 at the latest. 
Use of rooms and living spaces 
Our house is entirely non-smoking. This is our home, and we ask our guests to treat it with respect, and to comply with any house rules. Eating in the rooms is not permitted. If you wish, we can provide tables inside or outside the house. 
We have two family dogs (a golden retriever and a Gordon setter, both very good-natured), so we regret that we cannot accept any pets. 
Guests are liable for any damage that they may cause. 
Tourist tax
This is included in the room rental.
Outside areas
You may stroll in the grounds, relax or play (badminton, table tennis), swim in the pool or sunbathe under your own responsibility. Children under the age of 18 are under the care and responsibility of their parents/guardians/carers.
Shared areas
The lounge, conservatory, dining room, outside areas, swimming pool. 
In and around the house are various areas with tables, chairs and loungers that you are welcome to use during the day or the evening. Children are under the responsibility of their parents/guardians/carers. We cannot be held liable for any incident or accident occurring inside or outside the house. We decline all liability for loss or theft. 
Swimming pool
For everyone’s peace of mind and for the safety of all, children and adults, the swimming pool is fitted with a safety cover which is in place when there are no bathers. You use the pool under your own entire responsibility for yourself and those who are with you. We cannot be held responsible for any accident that might occur in or around the pool. Breakfast
Depending on the weather, breakfast is served either outside on the terrace, in the conservatory, or in the dining room, from 8h00 to 10h00. 
Photos of the house and rooms on the internet or in magazines 
The photos of the house, rooms and outside areas shown on our website or on any website representing us, are non-contractual. The decoration and furnishings may be changed at any time but these changes do not obligatorily appear on our website, other websites or in magazines. Changes in decoration or furnishings shall not justify cancellation. 

Terms of payment 
After a deposit has been paid in accordance with the terms and conditions, the total amount is to be paid on full on the day of departure at the latest. 
Data protection
In accordance with the RGPD law of 20 June 2018 on data protection, you have the right to access and modify your personal data. We do not, in any circumstances, share your personal information with other companies or organisations. 

The present terms and conditions may be amended at any time without notice. They are deemed to be accepted at the time of booking.